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It is very disappointing that Samsung doesn’t care about customers and provide false commitment to them. With such a big brand I never ever expected that Samsung service center do extreme false commitments and doesn’t care at all about customer. I pre-ordered a watch 5 pro on the 20th of August, after emailing support I was told they would not ship the watch as they had none of the free Chargers left and it would take 3 to 4 weeks to get them back in stock. So apparently businesses are more important than customers who pre order. 4166477526 It is very disappointing that Samsung doesn’t care about customers and provide false commitment to them. This is regarding my ticket 4166477526.
I sent my Samsung mobile for repair in the month of July and it was always committed I will get my device back in 7 to 10 business days. Everytime I call they make excuses as to why I can’t speak with a manager. This time around they said “tropical storm in Dominican republic” lol. I already convinced 5 of my friends who were buying appliances NOT to buy samsung from their horrible service. I decided to boycott all the Samsung products in future because of worst after sales service. Called Samsung they arranged for repair person. Received 3 text confirming the following day appointment.
No show from repair person and no assistance from Samsung. Reached out multiple times never hearing from anyone. Got dryer fixed by local company. 00 all other brands in the 20 dollar range.